Accessibility
We’re working hard to become the most accessible airport in the world by making your visit to the airport one that exceeds your expectations. While safety is our top priority, everyone at Pittsburgh International is dedicated to ensuring easy access for all customers across our entire facility.
We offer the following services to make air travel accessible:
Public telephones for the deaf and hearing impaired
Accessible restrooms in all locations, family assistance restrooms available in both terminals and restrooms equipped with universal changing tables
In Advance of Travel Day
If you – or someone you are traveling with – requires assistance we suggest the following tips:
Request wheelchair assistance from your airline as early as possible. Make sure you detail what type of assistance you think may be required.
Accessible, Adult, and Family Restrooms
Mother’s Nursing Lounges
Mothers traveling through Pittsburgh International Airport have access to clean and comfortable spaces where they can more easily breastfeed, use a breast pump and care for young children. The Mother’s Nursing Lounges feature carpet, comfortable seating, and a baby changing table.
Airport Ambassadors Escorts
Airport Ambassadors are available to assist inexperienced passengers, or some passengers with hidden disabilities, who may have concerns about the traveling experience. They can also meet arriving passengers at their gate and accompany them to the pre-security terminal. The Ambassador Escort service is free of charge and requires a 1 week advance notice. For more information contact [email protected].
Pet Relief Areas
Working service animals can use the pet relief areas in the post-security terminal and outside of baggage claim in the pre-security terminal. The post-security terminal’s relief area is located on Concourse D. The pre-security terminal’s relief areas are located outside at either end of the terminal building.
Accessible Parking
Every parking lot at PIT meets or exceeds the required number of accessible parking spots. Click the button below to see where they are located.
All parking shuttles are wheelchair accessible. Anyone requiring assistance with boarding and/or disembarking the parking shuttles can contact the LAZ Parking Team at (412) 472-5050 or via the call buttons at shuttle shelters and pay stations. The shuttle drivers can also provide assistance.
ACCESS ADA Paratransit Service
ACCESS is a shared-ride, advance-reservation paratransit service that operates throughout Pittsburgh and surrounding Allegheny County from 6:00 a.m. to midnight, every day of the year. Eight companies provide service for ACCESS. Riders must use tickets to pay for their transportation. The number of tickets charged for a trip depends on the length of the trip. The minimum one-way fare is 4 tickets ($2.25) and the maximum is 8 tickets ($4.50). Contact the ACCESS office at least two weeks in advance of visiting Pittsburgh to register to travel.
An eligible person with a disability visiting the Pittsburgh area is eligible for 21 days of travel on ACCESS in any single year.
Sensory Room – Presley’s Place
Air travel is stressful, and it can be especially difficult for individuals with autism and other neurodevelopmental challenges. Presley’s Place, located just past Gate A-7, offers a calming respite for travelers with sensory sensitivities and their families to de-escalate prior to getting on a plane or even after landing.
With help from community and industry partnerships, key features of Presley’s Place include:
A realistic airplane cabin experience provided by American Airlines and Magee Plastics
Private, soundproof spaces
Adjustable lighting
Transitional space between the concourse and room with real-time flight information and interactive terminal map
A sensory-friendly restroom with adult changing station and adjustable sink
Various calming activities
Comfortable seating
FAQs
How do I get wheelchair assistance?
You can also contact an airport Customer Service Representative at (412) 472-3525.
Can I assist someone else through security if I am not flying?
Only ticketed passengers are allowed past security checkpoints. However, many airlines can issue special “gate passes” to non-travelers that allow them to accompany passengers requiring assistance to the gates, such as travelers with disabilities or children traveling alone.
Travelers should check directly with their airlines to see what options are available.
I need to travel with medical devices. How do I prepare?
If you have medical devices, such as syringes that might be questioned at the security checkpoint, please check with your airline in advance of your flight to confirm requirements.
Under FAA regulations, diabetics who need to fly with syringes or insulin delivery systems should carry a vial of insulin with a professional, pharmaceutical preprinted label which clearly identifies the medication.
Who can I ask for help at the airport?
Our Customer Service Representatives staff two information desks; one on the second floor of the pre-security terminal and the other is located in the center core of the post-security terminal. Either desk can be reached by dialing (412) 472-3525 or press 1 on any airport courtesy phone.
How do I file an ADA compliance complaint?
To file an accessibility-related complaint, please contact [email protected]