Accessibility

Pittsburgh International Airport is working hard to become the most accessible airport in the world by making your visit to the airport one that exceeds your expectations. Safety is our top our priority, but easy access and making everyone feel welcome are extremely important as well. Everyone at Pittsburgh International is dedicated to making your visit pleasurable. Our airport is built for all of our customers to have safe access to our entire facility.

Pittsburgh International Airport is equipped to meet the needs of all of our passengers, including those with disabilities. We offer the following services to make air travel accessible to all:

  • Reserved parking spaces
  • Public telephones for the deaf and hearing impaired
  • Wheelchair and porter service (arranged through specific airline)
  • Accessible restrooms in all locations, including family assistance restrooms on Landside Transit near doorway to moving walkway, on Concourses C and D and adult changing table restroom on Concourse A
  • Service animal relief area in Airside Terminal on Concourse D, near Post Office.

View Airport Map

ADA Information

Important information regarding the airport and the Americans with Disabilities Act:

Notice Under ADA

ACCESS ADA Paratransit Service

GRIEVANCE PROCEDURE

ADA Information

In Advance of Travel Day

If you – or someone you are traveling with – requires assistance we suggest the following tips:

  • Request wheelchair assistance from your airline as early as possible. Make sure you detail what type of assistance you think may be required.
  • Contact TSA Cares at least three days (72 hours) before your scheduled flight. In addition to helpful information about the screening process, the TSA can help with assistance at the security checkpoint.

Visit TSA Cares

  • Please review Pittsburgh International Airport’s parking policy concerning accessible spots in our parking lots

Airport Services

Whether departing, arriving or a layover at Pittsburgh International Airport, we want your experience to be as positive as possible. We take pride in providing extensive services for any need that may arise.

Accessible, Adult, and Family Restrooms

Pittsburgh International Airport offers accessible restrooms stalls in all restroom locations. Additionally, family assistance restrooms are located on Landside Terminal’s Transit level near the doorway to the moving walkway, and on Concourses C and D. There is also a restroom that includes an adult changing table and adjustable sink just past Presley’s Place on Concourse A.

Mother’s Nursing Lounge

Mothers traveling through Pittsburgh International Airport have access to a clean and comfortable space where they can more easily breastfeed, use a breast pump and care for young children. The Mothers’ Nursing Lounge is located in Concourse C across from The Club and features carpet, comfortable seating, and a baby changing table.

Learn More About Nursing Lounge

Sensory Room – Presley’s Place

Air travel is stressful, and it can be especially difficult for individuals with autism and other neurodevelopmental challenges. Presley’s Place, located just past Gate A-7, offers a calming respite for travelers with sensory sensitivities and their families to de-escalate prior to getting on a plane or even after landing.

View the Sensory Room

Visit the Presley’s Place

With help from community and industry partnerships, key features of Presley’s Place include:

  • A realistic airplane cabin experience provided by American Airlines and Magee Plastics
  • Private, soundproof spaces
  • Adjustable lighting
  • Transitional space between the concourse and room with real-time flight information and interactive terminal map
  • A sensory-friendly restroom with adult changing station and adjustable sink
  • Various calming activities
  • Comfortable seating

 

Airport Ambassadors Escorts

Airport Ambassadors are available to assist inexperienced passengers, or some passengers with hidden disabilities, who may have concerns about the traveling experience. They can also meet arriving passengers at their gate and accompany them to the Landside Terminal. The Ambassador Escort service is free of charge. For more information contact info@flypittsburgh.com.

Ambassadors cannot assist passengers with any medical assistance needs or unaccompanied minors.
Passengers requiring this type of assistance should request wheelchair service or other assistance directly through the airline when booking the flight.

Pet Relief Areas

Working service animals can use the Pet Relief Areas in the Airside Terminal and outside of baggage claim in the Landside Area. The Airside Terminal’s relief area – the world’s first post-security – is located on Concourse D next to the U.S. Post Office. The Landside Terminal’s relief areas are located outside at either end of the terminal building.

View Pet Relief Areas

Wheelchair Services

Please contact your airline directly to make a reservation prior to your arrival at the airport. Airlines coordinate wheelchair services from ticket counters to departure gates, and from arrival gates to the baggage claim.

Parking and Transportation

Accessible parking

Customers the appropriate permits or license plates are entitled to the lowest application rate to their stay regardless of which lot they park. Upon leaving, customer must press the call button to call the attendant.  

ACCESS ADA Paratransit Service

ACCESS is a shared-ride, advance-reservation paratransit service that operates throughout Pittsburgh and surrounding Allegheny County from 6:00 a.m. to midnight, every day of the year. Eight companies provide service for ACCESS. Riders must use tickets to pay for their transportation. The number of tickets charged for a trip depends on the length of the trip. The minimum one-way fare is 4 tickets ($2.25) and the maximum is 8 tickets ($ 4.50).

An eligible person with a disability visiting the Pittsburgh area is eligible for 21 days of travel on ACCESS in any single year.

Learn More about ACCESS ADA Service

Frequently Asked Questions

How do I get wheelchair assistance?

Wheelchair providers can be reached by calling: Aviation Safeguards (all airlines except Southwest Airlines and British Airways) 412.472.5854; Prospect (Southwest and British Airways passengers only) 412.472.3018.

You can also contact an airport Customer Service Representative at 412.472.3525.

Can I assist someone else through security if I am not flying?

Only ticketed passengers are allowed past security checkpoints. However, many airlines can issue special “gate passes” to non-travelers that allow them to accompany passengers requiring assistance to the gates, such as travelers with disabilities or children traveling alone.

Travelers should check directly with their airlines to see what options are available.

I need to travel with medical devices. How do I prepare?

If you have medical devices, such as syringes that might be questioned at the security checkpoint, please check with your airline in advance of your flight to confirm requirements.

Under FAA regulations, diabetics who need to fly with syringes or insulin delivery systems should carry a vial of insulin with a professional, pharmaceutical preprinted label which clearly identifies the medication.

Who can I ask for help at the airport?

Volunteer Ambassadors are available throughout the airport and in baggage at the Ambassadors Desk. Ambassadors can be identified by their blue polo shirts, khaki or black pants, and volunteer name tags. Airport Customer Care Agents are also available throughout the airport. They wear black vests and white shirts, with a scarf.

Our Customer Service Representatives staff two information desk; one on the Transit Level of the Landside Terminal and the other is located in the Center Core of the Airside Terminal. Either desk can be reached by dialing 412.472.3525 or press 2 on any airport courtesy phone.

How do I file an ADA compliance complaint?

The ADA Compliance officer role is mandated under Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), Title II of the Americans with Disabilities Act (28 CFR Part 35) and the Air Carrier Access Act (Title 14 CFR Part 382) with ensuring Airport facilities are accessible to individuals with disabilities.

To file an accessibility-related complaint, please contact Jenee Oliver at JOliver@flypittsburgh.com.