Airport Ambassadors Escorts
Airport Ambassadors are available to assist inexperienced passengers, or some passengers with hidden disabilities, who may have concerns about the traveling experience. They can also meet arriving passengers at their gate and accompany them to the Landside Terminal. The Ambassador Escort service is free of charge. For more information contact firstname.lastname@example.org.
Ambassadors cannot assist passengers with any medical assistance needs or unaccompanied minors. Passengers requiring this type of assistance should request wheelchair service or other assistance directly through the airline when booking the flight.
PIT is proud to support the Hidden Disabilities Sunflower Program. Many disabilities, such as autism, chronic pain, epilepsy, low vision, hearing loss, dementia, anxiety disorders, and brain injuries, are not immediately obvious to others. If you or someone you are travelling with has an invisible disability, you can choose to wear the Sunflower as a discreet way to indicate to our airport staff that you may need some additional support when going through the airport processes.
Pet Relief Areas
Working service animals can use the Pet Relief Areas in the Airside Terminal and outside of baggage claim in the Landside Area. The Airside Terminal’s relief area – the world’s first post-security – is located on Concourse D. The Landside Terminal’s relief areas are located outside at either end of the terminal building.
Please contact your airline directly to make a reservation prior to your arrival at the airport. Airlines coordinate wheelchair services from ticket counters to departure gates, and from arrival gates to the baggage claim.
Parking and Transportation
Patrons with disabled permits or plates are eligible for a rate of $10.00/day regardless of the lot. Upon exit, press button to call attendant and they will validate your ticket for that rate.
Anyone who requires assistance or modifications for boarding and/or disembarking parking shuttles can contact the LAZ Parking Team at 412-472-5050 or via any parking facility intercom at Bus Stops & Pay Stations or ask the parking shuttle driver for assistance.
ACCESS ADA Paratransit Service
ACCESS is a shared-ride, advance-reservation paratransit service that operates throughout Pittsburgh and surrounding Allegheny County from 6:00 a.m. to midnight, every day of the year. Eight companies provide service for ACCESS. Riders must use tickets to pay for their transportation. The number of tickets charged for a trip depends on the length of the trip. The minimum one-way fare is 4 tickets ($2.25) and the maximum is 8 tickets ($4.50).
An eligible person with a disability visiting the Pittsburgh area is eligible for 21 days of travel on ACCESS in any single year.
Learn More about ACCESS